THE HARDY SHOW SHOP FAQ

Who can order the Hardy Show DVD's?
A: Anyone, from anywhere can place an order for our DVD's.

I do not live in the USA. Will the DVD's play on my player?
A: Yes. Our DVD's are region free.

Is PayPal the only form of payment you accept?
A: Yes. However you do not have to have a PayPal account to place an order. After you fill out all your information you will have to choose PayPal as the payment method. Click on "place order" that will then ask if you want to continue and click on "continue". That will then take you to the PayPal page. You will then be able to log in to your PayPal account if you have one OR on the left hand side of the screen you can fill out all your credit card information and then click "review order and continue".

Will you have any of my credit card information?
A: No. We will not have any of your credit card information. If you have a PayPal account we cannot acces that information since it's your personal account. If you use just your credit card, we still do not have that information. The only informtaion that we have is your name, address and email address.

I've ordered before. Do I have to make a whole new account?
A: No you do not have to sign up again. Just log in using the information you signed up with the last time you place an order.

I placed the items I want in my cart, signed in to pay and went to the PayPal page but changed my mind. Can I log back in and submit the order again?
A: No. Once you have gone to the PayPal page you can no longer log in and edit your cart. You will have to make a new order. You will only be charged when you've placed your billing information in (or logged into your paypal account) and gotten a confirmation email saying payment was made.

How do I change some information on my account?
A: Log into your account and at the top you will see "My Account", click on that and from there you will see all the items there to click on to change certain information.

How long does it take to get my order?
A:It all depends on when the order was placed. If an order is placed late Friday or over the weekend it will not be sent to our shipping company until Monday. During the week orders are normally sent in daily. From there you should receive it within a week. Please remember we need time to get the orders sent in to our shipment company and them to process the order to be sent out.

What if I have a problem with a DVD?
A: We surely hope that this never happens. However if you do run into a problem please contact Tamran at tam.ths@hotmail.com with your name, shipping address, order number and what the problem is. She will do the best she can to get the problem resolved.